In order to keep your trading accounts safe, please study these instructions carefully and follow their recommendations.
Funds in trading accounts with Exness Group are secured using both standard security methods (passwords) and an additional security system (confirmation via email or SMS message).
Currently, your username to sign into the Exness website is the email address you used when registering. Please carefully protect your email address from unauthorized access!
An email will be sent to the email address provided during registration procedure when balance operations are performed or account settings are changed. The email will contain a unique code to confirm the requested transaction. After the code has been entered in the corresponding field on the website, the transaction is confirmed and will be executed.
NOTE! Email confirmation of a transaction offers a low level of security! After gaining control of your email account, a hacker can both access your Personal Area and withdraw funds to a different account. Please be careful when using this type of security.
An SMS message will be sent to the mobile phone number provided during registration procedure when balance operations are performed or account settings are changed. The message will contain a unique code to confirm the requested transaction. After the code has been entered in the corresponding field on the website, the transaction is confirmed and will be executed.
Remember, if you lose access to your SIM card, you will not be able to change the security type.
Please note! If you receive an email with a code but you did not perform any operations in your Personal Area, immediately delete the email and report the incident to technical support. Never give a secret confirmation code to anyone.
In accordance with our Client Agreement, the following forms of communication are permitted between the Client and the Company:
The Company does NOT use the following as official forms of communication: ICQ, Yahoo Messenger, Skype, etc. Any email sent from a domain other than @exness.com, is NOT an official communication from the Company, even if the email address contains "Exness". Information received from such email addresses does NOT have any relation to the Company.
We hope that the recommendations above will be useful to you. Exness is doing everything possible to ensure the security of your funds. However, without your cooperation, we can't fully guarantee the security of your Personal Area.
If you do not comply with these security requirements, you should be aware that you are taking full responsibility for the safety of the funds in your accounts at Exness.